Impact Seminars, Inc. P.O. Box 431 Brentwood, TN 37024-0431 615-373-3588 or toll-free 866-754-3334

Working with Difficult People Workshop Why are people difficult? Obviously, there is a payoff for them.  Why do you think they will change?  They won't as long as you don't change your response pattern to their behavior.  Learn new response patterns that work--giving you the results you are after and learning to control the one person you can: you. This workshop provides concepts for understanding and opportunities for you to practice the skills that will produce the results you want.  No more confusion over what to do.  Now you'll know--and you'll feel good about your decisions!     Don't let others erode your productive potential. In Working with Difficult Peopleworkshops you will learn to: Respond appropriately to how others perceive you Deal with your own difficult traits, and celebrate existing skills Recognize the different needs of other people Distinguish between the 5 ways to handle conflict and when to use each strategy Choose new and effective behavior patterns and leave old ones behind Use assertive behavior will get you what you want at no one else's expense, without being called a bully or victim Capitalize on the value of pre-calling, and learn the pitfalls of criticism Overcome resistance to change and how to sell your ideas Stay in control while all those about you have lost it Anticipate objections and eliminate them   All ISI workshops include: Hands-on learning in a non-threatening atmosphere Interactive, personalized, and real-world focus Opportunity to learn in a fun and relaxed setting. Materials for your future reference.